Geek Humor: A day in the life

Post by **Hmph** » Sat Jan 15, 2005 11:20 pm

Someone once said the world will be literally divided technically... I don't know, that day is getting pretty close. However, for some these questions can be profitable

http://www.insanepictures.com/jk.shtml?1294.htm

oh man, do I know these questions too well...

but

@ passenger pigeon packets and MPEG server

Post by **Makewayz** » Sat Jan 15, 2005 11:24 pm

WHERE'S THAT SPELL CHECK KEY?

Post by **Laurie** » Sun Jan 16, 2005 1:52 am

Well I admire your patience i could never do that...

How can tech support people deal with that everyday?

Post by **Hmph** » Sun Jan 16, 2005 11:55 am

actually, you're getting some of these questions daily from "what's her name" with the equally smart b/f, and then they get passed on to me

so you kind of know what tech support goes through. a lot of deep breathing, tongue biting and squeezing of a stress ball, which is given to all tech support people.

Post by **Laurie** » Sun Jan 16, 2005 12:20 pm

Yeah I know, I had another story i didn't tell ya before, remember the " I can't access from work" one? Well she tried from a lap top in a conference room and it wasn't working either, and she still doesn't understand

I mean that is just Plain ol

and i can't take it anymore

I get rude and frustrated....

Post by **KingFo1** » Sun Jan 16, 2005 10:04 pm

See, this is why I could NEVER work tech support...I'd be too busy laughing at the dumb questions to answer them.

Post by **Laurie** » Sun Jan 16, 2005 10:10 pm

well King, it's even worse when it comes from a friend, I mean I'm

and I don't understand what is sooo hard to understand...

Well I had a friend who works for Internet support services, sometimes he would tell me the kid of dumb question he gets ask every damn day, and u know what, I would never ever work in tech support service...

These ppl are patient, I mean wayyyyyyy more patient than I am...

There should be computer 101 and internet 101 for every users...There are limits to stupidity

well i'm not sure

Post by **KingFo1** » Sun Jan 16, 2005 10:19 pm

And yet, people wonder why when they sign up for a beginner computer course they get taught:

"This is a mouse, and this is a keyboard..." and all that jazz....its because some people actually DON'T KNOW what they are! And then they say they didn't 'learn anything' pfft...technology isn't something you can learn overnight, it takes at least a week....One day of complete stupidity, followed by 3 days of making mulitiple mistakes from trying the things learned from the stupidity. Then two days of going completely insane from making all those stupid mistakes, and then the last day of an overwhelming "Ahhhhh so THATS how it works!"

Post by **Hmph** » Sun Jan 16, 2005 10:26 pm

yeah but a lot of tech support was just baby sitting. I used to bring a puzzle and even a coloring book because 90% of my day was RTFM stuff -- they just don't want to read and want you to handhold them, and be their eyes and brain.

it's just easier for some, and the biggest excuse for calling -- it's too technical (translation, I don't feel like reading) or my favorite excuse from the 65++ page crazy lady: "I'm not a computer person". but did you forgot how to read, and yet managed to find a computer store??? and hmmm... page 1 of the manual is technical?? because 50% of the problems involved setup and not following instructions/steps.

so I was just so used to providing instructions from the manual, I would just color or solve a puzzle while they were taking forever to find simple things like software menu buttons, menus or their dayumed phone jack if it involved the actual modem. and hey the customer was paying for the call.... so take your time.... you must pay for your mistakes or you'll never learn

Post by **KingFo1** » Mon Jan 17, 2005 9:51 am

Yep, thats true...tech support is costly for those dumb customers who are too lazy to read. And thats the way it should stay.